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Thread: It is time to dig?

  1. #1
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    Default It is time to dig?

    Had a really challenging call Thursday. This job was a nightmare. Access to the basement was almost a no go. Pulling the toilet was not an option. No out side cleanout. Basement was starting to flood. Going to the roof like Jh was out of the question also. They had several tarps on the roof and I really think the roof would of not supported me. We had to carry the machine side ways down the worst set of steps, I Have encountered.

    We start running the line and there is no way I can get passed 27 feet. I tried everything and still a no go. We pulled out wipes and more wipes and more wipes. Than we started pulling out roots and more roots. After about 90 minutes. We still can not get passed 27 feet. I call a budy that does camer5a jobs and he agrees to come over and camera the line.

    The Homeowner didn't want to pay for the service. All righty I agree to make 2 more attempts and regular hourly rate and see what happens. after 2 attempts still a no go.

    Now to make this job a reall nightmare. The customer started running the tub while we were snaking. All of the tub water and a mix of some nasty black water started to flow out of the cleanout and got my helper really soaked with the nasty mixture. While we were snaking the line. We noticed that the toilet flange was leaking pretty bad right above us. there was also some potable water pipe leaking in the basement.

    This job was a mess. We couldn't wait to get out of there
    Affordable Drain Cleaning
    South Bend, a




    Perfecting the art of drain cleaning

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    gene bickford (12-27-2010), UnclogNH (12-27-2010)

  3. #2
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    Default

    The Homeowner didn't want to pay for the service
    When this happens tell them well that's all I can do.
    MT. Washington Sewer & Drain Cleaning
    "We Keep New Hampshire Flowing"
    http://unclognh.com
    603-752-2145 Berlin NH, Area 603-356-6555 North Conway NH, area

    Wisdom is knowing what to do next, Skill is knowing how to do it, and Virtue is doing it

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    Redwood (12-27-2010)

  5. #3
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    Yeah It was a crazy job. I didn't fill bad charging them. My helper needed the cash for some new clothes. He was a bit mad about getting soaked in the nasty mess.

    I did offer to get the city to camera the line for free. Still was a no go.
    Oh well their basement that is full of their waste.
    Affordable Drain Cleaning
    South Bend, a




    Perfecting the art of drain cleaning

  6. #4
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    Default

    im surprised they paid you

  7. #5
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    They agreed to pay for a service. Results or not they still have to pay for our time and wear tear on equipment.

    I offered them several other solutions to their issue. Even wrote them down in estimate form. They didn't want do any of them. That is not our fault.

    This whole house needs to be replumbed. They Knew that their line was problem matic b4 they called me. I am pretty sure that i was not the first one out there to run in to issues and i will not be the last.

    I do not like forcing line replacements or outside clean outs on to customers. In this case it will be the best way to go
    Affordable Drain Cleaning
    South Bend, a




    Perfecting the art of drain cleaning

  8. #6
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    im glad they paid you... i ran into the same problem b4, house was dump they paid me but it took 6 months to get all the $$ from them

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    affordabledrains (12-27-2010)

  10. #7
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    You did as best as could be done sometimes a snake is not the fix.... a shovel is!
    Now days I try to pull off when I think it's really bad and recommend a dig, I use to sit there for hours and hours trying different heads and no heads and different cables and machines and jetting, and they don't want to pay for all that time, they say the last guy got it why can't you? "Well Sewers get worse not better once you have a problem maam" And even if you get the line to clear it is still a bad line if it was a real real bad offset or crushed pipe.
    My point is I usually know the first or second pass if it's a real bad sewer by the way my cable reacts in my hands and how my tip looks when it comes out.
    Seattle Drain Service
    Bryce Kennedy
    Sewer and Drain Contractor
    Http://www.seattledrainservice.com

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    affordabledrains (12-28-2010)

  12. #8
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    90% of customers don't listen and only hear price. They Just want it as cheap as possible and the work can't be done for what they are willing to pay. Sewers only get worse like Cuda said 1000% true but they still don't listen.
    MT. Washington Sewer & Drain Cleaning
    "We Keep New Hampshire Flowing"
    http://unclognh.com
    603-752-2145 Berlin NH, Area 603-356-6555 North Conway NH, area

    Wisdom is knowing what to do next, Skill is knowing how to do it, and Virtue is doing it

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